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Enrollment Services
Providing comprehensive and diverse benefit enrollment methods offer organizations the best chance to achieve corporate benefit participation objectives
Integrated Enrollment Solutions: Click, Call, Connect
The single most time consuming administrative challenge faced by HR professionals is the preparation, execution and completion of the annual open enrollment event.
A study conducted by Towers Watson reveals; “Companies with above-average benefits that are not communicated effectively have a 25% employee satisfaction level”.
A subsequent study conducted by Prudential states; Just 35% of the participants rated their employer’s benefits communication efforts as “highly effective”.
Winston’s multi-point enrollment solution can help your employees better understand their options and make cost-effective choices by providing a variety of self-service and customer-service assisted enrollment methods “On-line”, On the phone” or “On-site” available during open enrollment and throughout the year, we call it;
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Integrated with our Enrollment Services, the Winston EBS platform can help your organization manage the annual open enrollment event and ongoing life event changes while empowering employees to make informed benefit choices utilizing our on-line web-based solution. Employees can review plan details, compare benefit choices using a powerful decision-support component and enroll all health & welfare and voluntary benefits using our quick, easy-to-use multi-step enrollment solution.
The solution provides powerful administrator functionality including more than 25 standard reports for open enrollment, transaction history, billing, life events and changes made throughout the plan year. EBS can be configured to accommodate any type of benefit plan using employer-group specific rules relating to coverage options, eligibility and cost.
The Solution’s fully customizable user interface provides an employer group the flexibility of color scheme, logos and branding choices as well as plan specific content.
Winston’s “Benefits-On-Demand” call center provides the “high-touch” human support component of our Enrollment Services solution required to navigate today’s complex benefit plan decisions.
Our on-shore, licensed staff of benefit counselors can provide employees’ answers to benefit questions, enroll them in plans either exclusively over the phone or while co-browsing with the employee viewing their benefits profile on-line, resolve claim issues and assist employees throughout the entire plan year.
Your organization will be assigned a team of benefit counselors specifically trained on your group employee benefits plan. A unique 800 number is provided for each organization. Call recording for quality assurance and transaction record purposes as well as detailed management reports are all part of the Benefits-On-Demand Enrollment Services solution.
Benefits enrollment offers many challenges to organizations during the annual open enrollment event. Broadly communicating the event itself, scheduling enrollment meetings, processing enrollment paperwork are all part of the duties facing HR professionals during open enrollment.
Winston’s staff of licensed Benefit Enrollment Representatives can conduct on-site group or one-on-one enrollment meetings enabling your employees to “Connect” with a knowledgeable benefits expert. Our Enrollment Representatives personally meet with your employees at your worksite and explain plan details, individual benefit options and can enroll their benefit selections using our laptop enrollment system on the spot.
Once the annual open enrollment event is complete, our service to your organization continues. A full-time account representative will meet quarterly to insure your needs, as well as the needs of the employees are being met throughout the plan year.
We believe our Click>Call>Connect Enrollment Services solution is one of the most comprehensive approaches to help organizations optimally communicate your benefits plan, boost employee self-service adoption rates and reduce the administrative burden and costs associated with your organizations enrollment events.
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If you would like a complementary enrollment analysis conducted for your organization to determine ways to improve your enrollment processes
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